PRIVACY POLICY

At Cleveland Home, we strive to provide our customers in Australia with a seamless and satisfactory shopping experience. We understand that occasionally, you may need to return a product, and we are here to assist you with our transparent and customer-friendly Returns Policy.

    1. Eligibility for Returns:

      • We accept returns for most products within 7 days from the date you receive the goods.
      • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

    2. Exclusions:

      • Personalized or custom-made items are also not eligible for returns unless they are defective or damaged upon arrival.

    3. Return Process:

      • To initiate a return, please contact our customer support team at clevelandhomestirling@gmail.com or call (08) 8131 0130. Provide us with your order number and the reason for the return.
      • Our team will guide you through the return process and provide you with a return authorization if applicable.
      • Please ensure that the item is securely packaged to prevent any damage during transit.

    4. Return Shipping:

      • The customer is responsible for the return shipping costs, unless the item is defective or there was an error on our part.
      • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

    5. Refund or Exchange:

      • Once we receive the returned item and verify its eligibility, we will process your exchange or credit note.
      • If you prefer an exchange, we will assist you in finding an alternative product of equal value, subject to availability.

    6. Credit Note:

      • Credit notes will be processed and emailed to you straight away.

    7. Damaged or Defective Items:

      • If you receive a damaged or defective item, please contact our customer support team immediately on clevelandhomestirling@gmail.com or call (08) 8131 0130. We will arrange for a replacement or refund, depending on the situation.
      • Please allow 2-5 business days for us to process a refund after receiving the returned item. The refund processing time may vary depending on your payment provider.

      Customer Satisfaction:

      • We value customer satisfaction and want you to be happy with your purchase. If you have any concerns or questions regarding our products or the returns process, please don't hesitate to reach out to our customer support team.

      Please note that this Returns Policy applies to online purchases made through our website. If you made a purchase from one of our physical retail locations, please refer to the return policy provided at the time of purchase.

      We reserve the right to update or modify our Returns Policy at any time. We encourage you to review this policy periodically to stay informed of any changes.

      Thank you for shopping with us at Cleveland Home. We appreciate your trust and look forward to serving you again in the future.